Class B · Certificate of Completion

Professional Skills for Workplace Effectiveness

Communication, Teamwork & Problem-Solving

Professional communication, teamwork, problem-solving, workplace productivity, conflict resolution, and practical skills applicable across various industries.

Hours: 25
Weeks: 5
Live sessions: 10
Delivery: Online

Curriculum

Course outline

PS101

Professional Communication & Business Writing

5 hrs

Learning outcomes

— Write clear, purposeful workplace emails
— Deliver structured verbal status updates

Live sessions

Session 1 · Principles of workplace writing
Worked examples; guided email rewrite; feedback
Session 2 · Verbal clarity & status reports
Structured status reports; original writing

PS102

Teamwork, Active Listening & Inclusive Collaboration

5 hrs

Learning outcomes

— Practise active listening and confirming
— Run inclusive team meetings with action registers

Live sessions

Session 3 · Listening and team roles
Listening and confirming; live roundtable
Session 4 · Inclusive collaboration
Team meeting scenario; coach feedback

PS103

Problem Solving & Customer Service Judgement

5 hrs

Learning outcomes

— Find root causes from evidence
— Select options and recover service with stakeholders

Live sessions

Session 5 · Fact-finding and root cause
Incident analysis; critique
Session 6 · Options and service recovery
Authored case response; feedback

PS104

Time Management, Digital Professionalism & Responsible AI

5 hrs

Learning outcomes

— Prioritize and estimate workload
— Use digital tools and AI responsibly at work

Live sessions

Session 7 · Prioritization & workload
Workload estimation; live planning
Session 8 · Digital workflow & responsible AI
Changed-priority exercise; assessment

PS105

Conflict Resolution, Feedback & Integrated Workplace Simulation

5 hrs

Learning outcomes

— Give respectful feedback and de-escalate conflict
— Perform in an integrated workplace simulation

Live sessions

Session 9 · Feedback & conflict process
Coached paired role-play; debrief
Session 10 · Integrated final simulation
Scenario briefing; simulation; assessor feedback

Assessment

Homework average — 50%
Final project — 30%
Final exam (multiple choice) — 20%

Pass: 70% overall and in each component, plus 80% live attendance.

Assignments

A1 · Workplace email & status update
A2 · Team meeting minutes & action register
A3 · Written case & stakeholder message
A4 · Workweek plan & responsible AI decision
★ Final project · Integrated workplace simulation

Admission

— 19 years or older on the first day of instruction
— Documented English proficiency
— Computer with webcam and stable internet